Question 1

What's included in this experience?

Accepted Answer

• Pickup and drop-off at select hotels  
• Driver and guide  
• Tour along the Road to Hana  
• Onboard live commentary  
• Lunch included

Question 2

What's NOT included?

Accepted Answer

• Pickups are not available in Napili-Honokowai, Kahana, or Kapalua. Meeting point is at Lahaina Cannery mall at 6:00 am.  
• Special dietary needs (such as raw, vegan, or food allergies) cannot be accommodated. Participants should bring their own food.  
• Gratuities for drivers are not included; a tip of 15-20% of the ticket price is suggested.  
• There are no pickups in Makawao, Kula, or Paia. Participants must gather at Kahului park n'ride at 6:40 am.

Question 3

What should I know before booking?

Accepted Answer

• Not advisable for individuals with cardiovascular health issues.  
• Appropriate for all levels of physical fitness.  
• Indicate your lunch preference (HAM, TURKEY, or VEGGIE SANDWICHES) in the special requirements section. No alternative food options are available. If you have dietary restrictions (raw, vegan, or allergies), please bring your own food.  
• Please specify your hotel in the 'Hotel Pickup' section when booking under “special requirements.”  
• Include a reliable contact phone number for confirming food choices and pickup logistics. If using a resort phone, include your room number in the "special requirements" section.  
• Provide your EMAIL address in the special requirements.  
• Confirmation is pending until the operator contacts you to finalize setup and confirm pickup.  
• Routing and times may vary due to uncontrollable factors such as closures, traffic, or weather conditions.  
• Accessibility Note: The tour is not suitable for wheelchairs. Federal and state safety regulations prevent us from accommodating wheelchairs, walkers, or similar mobility devices on board since our vehicle is not ADA-compliant, and these items may create safety risks. Canes are allowed, but walking sticks are not. There is a low step to enter the van, and all guests must independently board and disembark without driver assistance. Most legally operated Road to Hana tours have similar accessibility limitations due to the regulations surrounding ADA-compliant vehicles.

Question 4

What's the cancellation policy?

Accepted Answer

To receive a full refund, cancellations must be made a minimum of 24 hours prior to the planned departure time.

Question 5

How does pickup work?

Accepted Answer

If your hotel, resort, or condominium is not listed, please reach out to the office directly for quicker assistance regarding pickup arrangements. The following are designated meeting points based on your location:

- For Napili-Honokowai, Kahana, Kapalua: Lahaina Cannery Mall main entrance by Starbucks at 6:00 am.
- For Wailuku: Maalaea Park n’ride at 6:30 am.
- For Paia, Makawao, Kula: Kahului Park n’ride at 6:40 am.
- Aina Nalu Lahaina Resort at 6:00 am.
- Honua Kai Resort & Spa at 5:45 am.
- Hyatt Regency Maui Resort & Spa at 5:55 am.
- Hyatt Residences Club at 5:55 am.
- Ka'anapali Alii (Classic Resorts) at 5:45 am.
- Ka'anapali Beach Club at 5:45 am.
- Ka'anapali Beach Hotel at 5:50 am.
- Ka'anapali Royal at 5:45 am.
- Aston Ka'anapali Shores at 5:45 am.
- Ka'anapali Villas (Aston) at 5:45 am.
- Lahaina Shores Beach Resort at 6:00 am.
- Marriott Courtyard at 6:40 am.
- Marriott Resort & Ocean Club at 5:50 am.
- Maui Eldorado Resort at 5:45 am.
- For Norwegian Cruise Lines - Pride of America: Meet at Maui Mall Village at Center Tower, across the street from the ship.
- Not listed (please include hotel name in the comments) at 6:40 am.
- Papakea Resort (Aston) at 5:45 am.
- Pioneer Inn at 6:00 am.
- Plantation Inn at 6:00 am.
- Royal Lahaina Resort at 5:45 am.
- Sheraton Maui Hotel at 5:50 am.
- Sugar Beach Resort at 6:35 am.
- Westin Maui at 5:50 am.
- Westin Nanea Ocean Villas at 5:45 am.
- Westin Ka’anapali Ocean Resort Villas (South Tower) at 5:45 am.
- Westin Ka’anapali Ocean Resort Villas (North Tower) at 5:45 am.
- Whaler on Ka'anapali Beach at 5:50 am.
- For Wailea/Kihei: 6:00 am.

Question 6

What's the itinerary?

Accepted Answer

• The Hana Highway stretches for 64.4 miles (103.6 km) and is recognized as the world’s longest coastal scenic route. It continues to Kipahulu as Hawaii Route 31 (also known as the Piilani Highway) beyond Kalepa Bridge and features 59 one-lane bridges, over 640 turns and twists amidst a lush tropical rainforest. Most of the bridges made of concrete and steel date back to 1910.  
• Approximately four miles into your journey to Hāna from Kahului is the historic town of Pāʻia, located on Maui's north coast. Once a vibrant plantation town during Maui's sugar cane era, Pāʻia now has colorful rustic storefronts hosting local art galleries, unique shopping boutiques, and dining options.  
• Ho'okipa Beach is recognized as a top location for windsurfing. Visitors can observe wind surfers, kite boarders, and surfers engaging with the ocean’s waves and winds. This area is also known for the presence of Hawaiian Green Sea Turtles, which can often be seen feeding along the shore or resting on the beach.  
• Twin Falls marks the first easily reachable series of waterfalls and pools along the Road to Hana.  
• Haipua'ena Falls is a modest waterfall and pool located on the popular Road to Hana, often receiving less visitor traffic due to the unmarked trail and short hike over a frequently muddy path.  
• Small Hawaiian communities strive to maintain traditional ways of life, including activities such as hunting pigs and cultivating taro, breadfruit, and bananas. This area is home to the well-known Half Way to Hana Snack stand, which serves shave ice, fresh coconut, cold drinks, and their signature Fresh Baked Banana Bread. The Keanae overlook provides views of one of Hawaii's largest taro farms.  
• Aunty Sandy Hueu started baking her renowned banana bread in Keʻanae, Maui, in 1983. Her daughter Tammy joined the venture in 2003, forming a family-owned food stand on the Keʻanae peninsula. Aunty Sandy's has since become a popular stop for freshly baked banana bread.  
• A notable location for taking photographs while engaging in thrilling activities.  
• Upper Waikani Falls is commonly referred to as Three Bears, named for its three parallel falls of varying lengths, with the smallest being dubbed the “baby bear” falls on the right.  
• Wailua Falls is a scenic waterfall that is easily observable from The Hana Highway, allowing visitors to view it without exiting their vehicles.  
• Lava tubes are formed by cooling lava flows on the surface, creating protective conduits for the molten lava beneath. These tubes, which once served as channels for lava over long distances, can now be found in a few locations on Maui, with Ka’eleku Cave being the largest accessible lava tube on the island.  
• Hana Beach Park, located within Hana Bay, features a long black-sand beach and is recognized as the safest swimming location along the East Maui coastline due to its coral reef protection and curved shape.  
• Wai’anapanapa State Park is known for its stunning Black Sand Beach, characterized by cobalt blue waters and black sand from a recent lava flow. Visitors can stroll along the bay’s edge or relax under a tree. The park offers breathtaking near 360-degree panoramic views of the landscape, where lush hills and valleys meet the dramatic black basalt coastline and the deep blue ocean.  
• Access to the waterfall is straightforward. Some may choose to swim in the cool waters on a warm day, so it’s advisable to wear a swimsuit and bring a change of clothes and towels.  
• Located just past Mile Marker 19, Upper Waikani Falls, known as Three Bears, features three distinct but parallel waterfalls, with the third being the smallest referred to as the “baby bear” falls.  
• Wailua Valley, an ahupua'a situated after the Keanae

Guided Road to Hana waterfall tour with lunch

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