Truckee River rafting or kayaking tour from Reno

Reviews

What travellers say3.7 · 12 total

• glennam550

  Unprofessional, Unkind, Unsafe

  I booked this tour as a beginner, and I was assured it would be fine. However, upon arrival, the staff member was rude, saying I was too heavy to kayak. Despite that, I went ahead. The bus was dirty and lacked air conditioning, and neither guide wore a mask. They insisted on checking if I fit in the kayak, which felt humiliating. The instructor left me alone on the river for half an hour without guidance, and warned me he'd "get pissed" if I didn't follow his directions. It was concerning since I had no phone, and my belongings were left unsecured at the office. When he returned, there was no safety briefing or demonstration given before we started. I struggled with his inadequate instructions, and he became upset, claiming others had warned him I'd be trouble. He yelled at me constantly, and when I responded with “ok,” he reprimanded me for that and mimicked me, which felt childish. I called him out on his behavior, and he insulted me, suggesting I had a learning disability. His mood swings left me feeling unsafe. I even attempted to paddle to shore for help but got stuck. He seemed angry and deliberately rammed my kayak into rocks and trees, causing injuries. After I was thrown from the kayak, I managed to get back in while he continued to yell at me. He instructed me to stay in the middle of the river, but we were often on the sides. When I reported the instructor's unprofessional conduct upon return, the office staff again blamed me for being overweight. What I expected to be a fun birthday experience turned out to be distressing.

• edsI5115JI

  Sierra rip off adventure

  Avoid this experience. The owner was incredibly rude and exhibited both verbal and physical abuse. We spent only an hour on the river, during which he yelled at us about being late. At the end, he forcibly took the tube from my daughter's hands and told us never to return. It was the worst experience my family has ever had. We are seeking a refund.

• hillary_b

  Worst

  This was a dismal experience largely due to the staff rather than the scenery or equipment. As a military couple new to rafting, we booked what seemed to be the season's first trip on Memorial Day weekend, with only ourselves and a guide in our boat, plus another guide in a canoe. The main guide's behavior ruined the trip. He began by degrading the other staff member, referring to him as a "crack head" and talking down to him, while the other guide remained polite and respectful to us. The main guide even mentioned that he was in anger management classes to avoid hurting his dog, which should have been a warning for us. Before starting, he made a disrespectful comment about my lack of knowledge of rafting commands, implying I was "dumb with rocks in my ears." I had to assert that we were customers who deserved respect and requested a more professional tone between us. For the next two hours, we were subjected to inappropriate sexual remarks about every female we passed on the water, regardless of their age. Furthermore, the guide made anti-government and anti-military comments throughout, while we tried to ignore him and enjoy the scenery. At the end of the trip, the other guide expressed gratitude for my intervention in correcting the main guide's behavior. If you prefer a professional experience, ensure the staff has been changed before booking.

• Justin D

  Can't recommend enough

  For our bachelor party last weekend, Jim and Tim guided us on a kayaking adventure down the Truckee River. The trip was easy to book and affordable, featuring top-notch equipment and a fantastic experience. Kayaking offered a wonderful blend of stunning scenery and a touch of adventure with some small rapids. They captured great photos and provided snacks and beers afterward. We were thrilled with our choice and will definitely return.

• Mau

  Fun

  Tim was fantastic. We had a lot of fun and truly appreciated our experience. The staff were friendly and supportive, and Tim contributed significantly to making it enjoyable.

• Donna_M

  Good balance of beautiful mountains and convenient city ending.

  The trip, which lasted nearly two hours, was enjoyable and offered a great mix of stunning mountains and a convenient city finish. Our guide was very knowledgeable, sharing fascinating insights about the area while maintaining a pleasant, easy pace. We experienced some thrilling bumps and spins that refreshed us along the way.

• elmahome

  River Rafting- Reno Nevada

  Tim and Jim showed exceptional professionalism and were very accommodating to our needs. As first-time river rafters, we were guided by Tim, who not only navigated us through the river but also shared interesting facts about the area and homes nearby. He was an excellent teacher. I highly recommend choosing Sierra Adventures for your rafting experience.

• Linda_L

  White water rafting down the Truckee River

  We had a fantastic time white water rafting down the Truckee River. The hotel pick-up was convenient, and our guide was both skilled and entertaining, sharing insights about the area and its history.

• smorinrn

  Reno Trip 2024

  The experience was fantastic! Tim, our guide, was entertaining and kept us laughing and singing. It was a wonderfully relaxing time.

• May_J

  Super fun trip!!!

  I highly recommend this company! Their hospitality was outstanding from start to finish. They offered a variety of snacks and drinks before and after our adventure. Our guide Tim was fantastic—knowledgeable and, most importantly, ensuring our safety. We had an amazing and unforgettable experience.

Reviews are paraphrased traveller feedback sourced from Viator. Original ratings and sentiment preserved.