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This private transfer service simplifies your arrival in New York City by providing direct transport from your arrival airport to any address in Brooklyn. You'll be picked up from JFK International Airport, LaGuardia Airport, or Newark Liberty International Airport in a comfortable private vehicle, ensuring a stress-free start to your visit.
No need to worry about taxi lines or navigating public transport; this service delivers you straight to your Brooklyn destination. Be ready for pickup right after you clear customs, and enjoy the convenience of travelling directly to your accommodation.
Reviews
The driver and the ride were great, but dealing with the main office was quite frustrating. After reserving the ride online and confirming it multiple times through emails and texts, I still had to call the provided number once I had my luggage. The person on the line asked me the same questions about my reservation that I had already answered several times. Furthermore, her fast speech and strong accent made it difficult to understand her, requiring me to ask for clarification repeatedly. Overall, it wasn't worth the hassle, and I won't use their service again.
The driver was very pleasant, the car was tidy, and we were dropped off right at our door. He arrived exactly at the agreed time, and I found the trip to be a fantastic value.
This was the worst ride I've ever experienced. The driver was incredibly rough, making the journey from JFK to Brooklyn last over 45 minutes and leaving us feeling nauseous. To top it off, he exited the car and inquired about payment, despite us having already paid.
This was an incredibly poor car service experience. The driver was given the wrong address by the third party, and my family and I suffered because of it. At 11:00 PM in New York, the driver stopped and demanded that we either pay more or get out.
The driver was rude and aggressive, failing to use our flight information for pick up. He blamed us for the confusion, verbally confronted me at the airport, and then asked for a tip after a terrible ride. After a long 12-hour journey from Rome, this was not what we needed. In contrast, the driver who met us at the terminal in Rome had properly utilized our flight arrival info. Service in the US is disappointing compared to Europe.
Carmel provided excellent service. They adjusted our pickup location to our airport hotel without issue. The driver arrived punctually, and the SUV was spacious and comfortable, easily fitting both us and our cruise luggage.
My experience was very disappointing. They took my money and didn’t respond when I needed assistance. I failed to call them 12 hours in advance, despite having notified them about pickup arrangements. This requirement was hidden in the fine print, so I ended up without any service.
The transfer from JFK to Brooklyn was disappointing. Communication was poor, and the driver's English was difficult to understand. Additionally, the driver was unfriendly and seemed annoyed.
I had a terrible experience with this service. After booking ahead of time, I was left waiting for over an hour and encountered unhelpful customer service that hung up on me. They misrepresented the distance of the car and its location. When I requested a refund, I never got it. Eventually, a driver arrived after a long wait in the cold, but he didn't speak English. Additionally, my name was not on the card as promised, leaving me uncertain if this was my driver.
Our driver was reported to be waiting for us at level one, door 5 at the airport, but there was no car. After several minutes of confusion, we were told the driver was actually at level two, door 8, which doesn't exist. Once we found him and got in, I called Carmel to express my dissatisfaction. The driver, looking stressed, abruptly pulled over at the hotel exit and demanded we exit the vehicle. We insisted on going home, but shockingly, he pulled over again in the middle of the highway at night. The ride was an awful experience of constant stops. I attempted to resolve this through Carmel and followed up, but they never got back to me. It felt like we were in serious danger on that highway. I won't be using them again.
Reviews are paraphrased traveller feedback sourced from Viator. Original ratings and sentiment preserved.
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